FAQ

• All risk insurance without excess . (It does not include damages due to negligent driving or under the influence of alcohol or drugs. Damage caused inside the car, loss, breakage or wetting of keys and seats) More info?
• Theft protection and Personal Accident Insurance
• Roadside assistance
• Unlimite millage
• No fuel fill charges. (No charges for pick up with a full tank at the beginning of the rental)
• Full Fuel Policy – Full . (You must return the vehicle with the same amount of fuel We do not charge for filling at the end of the rental)

• Insurance with Excess from € 850.00 . (The basic insurance establishes a franchise from € 850. If the vehicle suffers any type of damage, the driver will have to take charge of it, responding at most for the amount of the excess.
• Roadside assistance
• Unlimite millage
• No fuel fill charges. (No charges for pick up with a full tank at the beginning of the rental)
• Full Fuel Policy – Full . (You must return the vehicle with the same amount of fuel that we gave you We do not charge for refilling at the end of the rental)

If you have made it through our website or by phone, you will receive an email confirming your reservation in a less than 1 hour from your request.

• I have made a reservation and have not yet received the confirmation voucher in my email.

All reservations are confirmed in less than 1 hour. Please check your spam folder and if you can’t find it please contact us. Office Phones Valls Rent a car Menorca.

At the time of pick up of the vehicle, Valls Rent a Car provides the vehicle with the fuel tank (Full, 3/4, 1/2, 1/4)  and must be returned with the same level of fuel as delivered,

Very important to provide the refuelling ticket from a petrol station within 10km from the office where the vehicle is to be returned.

Our customer service hours at the Menorca Airport office are from 07:00 to 22:00. If the arrival or departure of your flight occurs outside these hours, we have delivery and pick-up service after hours. After Hours Service. If you hire this service, our staff will be waiting for you for the delivery / return of your vehicle.

Upon arrival in Menorca, our Autos valls rent a car staff will wait for you at the Meeting point of the Public Parking P1 .

How do I locate the Meeting Point P1.

The Meeting Point is located outside the arrivals terminal in Public Parking P1.

Exit the terminal, cross the street and enter Public Parking P1.

Once in the Parking, turn left. From there you will see the Meeting Point and our Courtesy Bus will take you to our offices.

IMPORTANT: (You should NOT go to the “Parking Rent a car”).

How to get to the Meeting Point – Meeting Point P1. Map – Video

** For clients who have contracted the Preferential Service Check-in Click & Go Wait and the Autos valls staff will deliver your vehicle.

Yes,

All our rental cars and motorcycles have compulsory insurance, occupants and voluntary civil liability up to € 50,000,000

Can be hired Premium All Risk Insurance and add more coverage from the web in the extras section.

If you return the rental car or motorcycle with the same amount of fuel, on the day and at the time and the keys in the same conditions as they were delivered to you, the deposit is immediately unlocked and you are given a bank receipt.

By blocking the amount of the deposit and unlocking the day of the return of the vehicle, you will not see any movement in the bank or account since it is a blocking of the balance on your credit card.
Once unlocked by Autos Valls, the availability of the amount of the deposit will depend on each financial institution. The unlock period can be from 1 hour to 4 days according to the bank.

If the deposit is collected with a debit card, the maximum time for its return is usually 10 to 15 days (from the date of return of the vehicle)

If your wish is that we block the minimum amount, we recommend that you reserve your rental vehicle with our Premium rate .